We accept returns but the shipping will be at your own costs. You have 14 days from the moment you receive your order to return it to our shop. We strongly recommend that you arrange for the return of your order within 7 days of receiving it to ensure that the order is returned to our shop in a timely manner. We only accept returns from the country where your order was delivered.
We strongly recommend that the customer checks the garments carefully on delivery before removing any labels or discarding the original packaging.
Products must be returned unwashed, undamaged and unused with their original labels.
Shoes and accessories must be returned as a whole, i.e. in the original box provided (this is part of the full value of the product) on delivery and protected by a protective box (so that the original box is not damaged during the return journey).
If a product has a security label, this must not be removed. If the security label is removed, the returned product will not comply with our return policy and the item will not be refunded.
The hosiery must be returned in its packaging, the lingerie must be tried on your own lingerie.
We recommend that you return the products in their original box to ensure they are protected during transport.
The return costs will be borne by the customer.
To request a return, you must send us an e-mail stating your order number and the products you wish to return. You will then have to take your parcel to the nearest post office or directly to our shop (32, Route de Genval 1380 Ohain, Belgium).The return costs are exclusively at the customer's expense.
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it.
We will also inform you of our decision as to whether or not we will approve or reject your refund request.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 14 days.
If after completing all of these steps, you still have not received your refund, please contact us at firstname.lastname@example.org or at email@example.com
Only items at regular prices can be refund. Sale items are not refundable. They are only exchangeable for another size (subject to availability). However, if you wish to return an item you will get a credit voucher valid only on sales items and online.
We will only replace an item if it is defective or damaged.
If you wish to exchange a size, please contact us by email at firstname.lastname@example.org to find out if the desired size is still in stock.
You will then be asked to return the item to us at your expense, either by post to the following address
32 route de Genval
1380 Ohain , Belgium
Either in person at our shop.
We will then send you back the same article but in a different size.